Policies
- Rates & Date Changes
Rates are subject to change without notice.
In order to lock in your rate, you must have a signed contract and the retainer fee placed.
If it is a wedding, a payment plan can be installed with no more than 4 payments with the retainer fee (deposit) as the 1st payment.
Full payment has to be paid at least 30 days before your event.
In the event the client need to change the date of the rental, every effort will be made by The Hope Lodge to transfer reservations to support the new date. All deposits are transferable to the new date, additional fees may apply. The client understand that if the new date requested has been previously booked The Hope Lodge cannot transfer the reservation to that requested date and the deposit won't be refunded. Please read our cancellation policies.
- Payments & Fees
A retainer fee is required at time of booking. This fee will be returned within 30 days post event, less damages by check only. The retainer fee must be paid by debit/credit card directly on our booking system with signature of the contract.
Private party package: The retainer fee is due within 48hours after receiving your payment link with a signature of the contract to guaranteed your booking. 2 payments are allowed with the 1st payment being due 1 month after receipt of the retainer fee and the 2nd payment 30 days prior to the event. If doing 1 payment, the full payment will be due 30 days prior to the event.
Wedding package: 2 options: Full payment at time of booking (room rental, cleaning fee, retainer fee) OR a payment plan can be installed with no more that 4 payments. The Retainer Fee to secure your date must be paid within 48hours after receiving the payment link with a signature of the contract.
The 1st payment is due a month later. The remaining payments will be set 2 to 3 months apart depending on the event date.
For any packages, the full amount must be paid at least 30 days prior to your event. If not, the event will be cancelled and the money previously received will be forfeited.
We are accepting cash, debit/credit cards (2.9% processing fee), checks or money order (PO BOX 122, Danielson, CT 06239),
If renting the venue after 11pm, an extra fee of $100/h will be applied as we are located in a residential neighborhood.
Late Payment Fee: a late payment fee of $100 will be added to the remaining balance due for each unpaid payment within 7 days of the due date unless agreed and approved otherwise by Hope Lodge Venue. Your card on file will be charged automatically if we do not receive any payment or update within those 7 days.
Cancellation: The Deposit is non-refundable
For weddings:
If cancellation is made 60 days or more prior to the event, you will get a 20% refund of the room rental with a full refund of the cleaning fee.
If cancellation is made 30 days or less prior to the event, there will be no refund expect the cleaning fee.
For private parties:
If cancellation is made 30 days or more prior to the event, you will get a 20% refund of the room rental.
If cancellation is made 10 days or less prior to the event, there will be no refund expect the cleaning fee.
THE RETAINER FEE IS NON-REFUNDABLE IF YOU CANCEL YOUR EVENT.
If the client is not leaving the premises and the event is still on-going after the agreed ending time, the client will be charge $100 per extra hour.
- Alcohol and insurance
If using the BYOB option, a liability insurance also called One Day Insurance is MANDATORY.
You can find one HERE or get in touch with your insurance company.
The presentation of a copy of the insurance will be required at least 30 days prior to your event, without it the event won't be able to take place and your payment will be forfeited.
If using a bar service with a caterer that possess a liquor license, the insurance is not mandatory but always recommended. The name
of the caterer will have to be shared with the Hope Lodge Venue team at least 30 days prior to the event.
- Damages
If damage or theft occurs to the property, grounds, buildings, fixtures, equipment, landscaping, furniture, etc...and any damages caused by the client, guests, agents or anyone with whom the client contracts in conjunction with this event you will be responsible for any necessary repairs or replacements and will be charged on the debit/credit card on file. The client shall reimburse The Hope Lodge for any such repairs within 30 days of receipt of The Hope Lodge written request for reimbursement which request shall be accompanied by written verification of the amount of the expenses incurred.
Client agrees that The Hope Lodge is not responsible for the operation of set up or tear-down of any equipment provided by outside vendors. We highly recommend to you to get a One Day Event Insurance that you can find here.
The client accept the premises "as-is" by the execution of the agreement and shall leave the premises in the same condition as when the client entered.
The Hope Lodge does not assume or accept responsibility for any damage to, or loss of, any merchandise or articles left at the premises prior to, during, or following event.
- Not Permitted
We do NOT allow glitter, confetti or any kind of open flames object (oil lamp, fireworks, sparklers...), hanging decorations require approval by our team. Nails, staples and tape are not allowed when placing decorations – please use commands. Only existing wall plugs may be used and no re-wiring for any reason may be done. Helium balloons are allowed only if they will remain attached to something, the ceiling being very high to reach. They are allowed detached in the Bella Room (lower level) as the ceiling is lower.
SMOKING in the premises is strictly prohibited. Service dogs are allowed and pets are allowed only during a Wedding Ceremony.
- Clean up
The client is responsible for the clean up of the premises. All decorations, flowers, and other personal items must be removed from the property at the end of your event. The Hope Lodge must be left tidy and restored to original order. Please check with your caterers or vendors if the removal of any food is part of their tasks/contract. The client will be held responsible if the removal of the trash bags (bathrooms included) is not respected. A dumpster is located in the back of the venue, please use it.
-Client/Caterer information
It is required that any vendors, event coordinators, caterers and bar services must be licensed and insured. A list of the vendors you will be using will be asked and required prior to your event.
Unless prior written approval is obtained, we ask that our clients use only preferred vendors.
Caterers must provide their own trash bags to be used during the event, and all catering trash and slop bucket (food waste) must go with caterer. All vendors and service contractors are responsible for the cleanup and removal of their equipment, food, bar supplies and garbage prior to the end of the event. ALL remaining trash must be removed from the venue and grounds. (Non-catering or food trash is bar cans/cups/hand towels/paper towels/throw away decorations).
Any leftover food or drink from the refrigerator must be removed.
The client will be held responsible if this is not respected, please inform your vendors.
-Parking
Parking is also allowed on High Street, please respect the neighborhood and do not block any driveways/cars and do not litter.
No cars should be left on site overnight unless agreed otherwise. Any cars left at the The Hope Lodge may be subject to towing, at the owners expense.